c222 Terms and Conditions of Use

Introduction and Consent

c222 (hereinafter referred to as the "Platform", "we", or "c222") operates an online entertainment and gaming platform for players in Bangladesh. These terms and conditions ("Terms") form a legal agreement between c222 and the users of the platform ("you" or "member").

These Terms apply to the c222 website, mobile version, and all services included within it. By creating an account on the platform or beginning to use any service, you give your full consent to these Terms.

1.1 Scope of the Terms

These Terms cover all of c222's gaming services, sports betting, live casino, slot games, bonus offers, payment processes, and all matters related to customer service. In addition to these Terms, the Privacy Policy and Responsible Gaming Policy also apply and are considered part of this document.

Eligibility and Age Verification

To create an account and use gaming services on the c222 platform, the following eligibility requirements must be met:

• You must be at least 21 (twenty-one) years of age.
• You must be a capable adult who is legally able to enter into a contract.
• You must ensure that online gaming is not legally prohibited in your jurisdiction.
• You must play in your own name and for your own benefit, not on behalf of a third party.
• You must not be a person previously banned or excluded by c222.

2.1 Age Verification Process

c222 may request identification or other proof for age verification at the time of account registration or at any stage thereafter. A national ID card, passport, or birth registration certificate may need to be submitted. Withdrawal facilities may be restricted until age verification is complete.

Account Registration and Management

3.1 Single Account Policy

Each individual may operate only one account on c222. If the same person holds multiple accounts, it will be considered a policy violation and both accounts may be closed with all balances forfeited.

3.2 Accuracy of Registration Information

All information provided at the time of registration must be completely truthful, accurate, and your own. c222 reserves the right to close an account if false information is provided. It is your responsibility to notify the support team immediately if any of your information changes.

3.3 Account Security

It is your responsibility to keep your account password and login details completely confidential. Do not share your password with anyone. If you suspect unauthorized access, contact the support team immediately. c222 will not be responsible for losses resulting from third-party access.

• Use a strong password and change it regularly.
• Always log out after logging in from a public or shared computer.
• Report any suspicious activity immediately to [email protected].
• Avoid logging in from phishing links or unknown sources.

Bonuses and Promotions

c222 offers various bonuses and promotional offers. Each offer has its own applicable terms. The general bonus terms and conditions are described below.

4.1 Welcome Bonus

• The welcome bonus is available to each member one time only.
• The bonus is usable only on designated games — specific details will be noted on the offer page.
• The original deposit amount cannot be withdrawn before the wagering requirement is met.
• If bonus abuse is suspected, c222 reserves the right to cancel the bonus and review the account.
• Bonus benefits per IP address, device, or household may be limited.

4.2 VIP Program

c222's VIP program has five tiers: Bronze, Silver, Gold, Platinum, and Diamond. As you advance to higher tiers, weekly cashback increases — from a maximum of 0.2% at Bronze up to a maximum of 0.8% at Diamond. VIP benefits may be changed at any time at c222's discretion.

Deposits and Withdrawals

5.1 Deposit Terms

The approved payment methods for depositing funds at c222 are: bKash, Nagad, Rocket, and bank transfer. The minimum deposit amount is ৳100 (for each method).

• All deposit transactions are completed through secure SSL encryption.
• Deposited funds must come from your own account only — third-party payments are not accepted.
• Any bank or payment charges applicable at the time of deposit will be borne by the member.
• Suspicious transactions may be held or investigated by c222.

5.2 Withdrawal Terms

The minimum withdrawal amount is ৳500. Withdrawal processing time is generally completed within 15 minutes to 2 hours. However, processing time may increase due to verification procedures.

• Withdrawals will only be made to the same payment method used for the deposit.
• Withdrawals may be delayed until the wagering requirement of an active bonus is met.
• Large withdrawal requests may take additional time to process if identity verification has not been completed.
• c222 reserves the right to investigate any transaction to prevent money laundering.

Gaming Rules

c222 offers slot games, live casino, fishing games, sports betting, and games in other categories. Each game category has its own rules, which are displayed when the game is launched.

6.1 General Gaming Rules

• Gaming software and results are controlled by an impartial Random Number Generator (RNG).
• If a game remains incomplete due to a technical error, c222 may refund the bet for that round.
• c222 is not responsible for losses caused by internet connection disruptions.
• Exploiting software errors or bugs is strictly prohibited.
• In live casino games, the dealer's decision will be considered final.

6.2 Betting Limits

Minimum and maximum bet limits are set for each game and betting market, and are clearly shown in the game interface. c222 reserves the right to change betting limits without notice.

Responsible Gaming

c222 takes responsible gaming very seriously. We believe that gaming is a form of entertainment, not a way to earn income.

• Do not bet beyond your means.
• Do not game out of emotion or to recover losses.
• Never take on debt to fund gaming.
• If you feel you have a problem, use the self-exclusion or limit-setting features.
• Keep children away from your account.

Code of Conduct and Prohibited Activities

The following activities are strictly prohibited to maintain a fair and safe environment on the c222 platform:

• Using the platform for money laundering or any unlawful financial activity.
• Dishonestly exploiting software bugs, errors, or technical faults.
• Playing games using automated bots, scripts, or artificial aids.
• Creating multiple accounts to abuse bonuses.
• Conducting fraudulent or deceptive activities against other members.
• Rude or aggressive behavior toward the support team or other users.
• Using or reproducing c222's intellectual property without permission.

In the event of any of the above violations, c222 reserves the right to immediately close the account, forfeit the balance, and take legal action if necessary.

Privacy and Data Protection

c222 gives the highest priority to protecting your personal information. Our platform is secured with SSL encryption technology and your information is never sold to third parties.

9.1 Data Collection and Use

Personal information collected at registration is used solely for account management, identity verification, payment processing, and customer service purposes. For more details, see our Privacy Policy.

• You have the right to know how we use your information.
• In certain circumstances, you may request that your information be deleted.
• You can opt out of marketing communications at any time.
• Some information is required to be retained for a specified period due to legal requirements.

Limitation of Liability

c222 accepts no liability in the following cases:

• If a game or transaction is disrupted due to internet connection issues.
• If account information is disclosed due to the user's own negligence.
• If a delay or failure occurs due to a third-party payment provider.
• Events beyond c222's control (natural disasters, cyber attacks, government orders, etc.).
• Personal financial loss from not achieving the expected results from gaming.

Account Closure and Changes

11.1 Closure by User

You can close your account at any time. Before closing, you should withdraw all valid balances. Send your account closure request to [email protected].

11.2 Closure or Suspension by c222

c222 may temporarily suspend or permanently close an account under the following circumstances:

• In the event of a violation of the terms and conditions.
• On suspicion of fraud or deception.
• If evidence of providing false information is found.
• If age verification fails.
• Due to regulatory or legal requirements.

11.3 Changes to Terms and Conditions

c222 reserves the right to change these terms and conditions at any time. For important changes, notice will be given at least 7 (seven) days in advance via the registered email or on the platform.

Dispute Resolution

If a dispute arises with c222, follow the process below:

• Step 1: Get immediate assistance via 24/7 live chat.
• Step 2: Send a detailed complaint to [email protected]. We will try to respond within 48 hours.
• Step 3: If unresolved, the matter will be escalated to c222's senior management team.

12.1 Disputes Regarding Game Results

If a dispute arises regarding a game result, c222's server logs and the game provider's records will be considered final evidence. In the case of a technical error, c222 will investigate and notify its decision within a maximum of 7 business days.